All of our service levels include
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We offer a 12-month limited warranty on all TOJUMPX flashlights and accessories against defects in materials and workmanship under normal use.
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The warranty period begins from the original date of purchase as verified by your order receipt.
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This warranty covers repair or replacement of defective products at our discretion. It does not cover damage caused by accident, misuse, abuse, modification, or unauthorized repairs.
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Hassle-Free Returns: If you are not completely satisfied with your purchase, you may return it in its original condition (unused, in original packaging with all accessories) within 7 days of delivery for a full refund of the product price.
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Exchanges: We are happy to exchange your item for a different model or color within 14 days of delivery, subject to product availability.
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To initiate a return or exchange, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number and instructions. Return shipping fees for non-defective items are the customer’s responsibility.
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We process orders within 1-2 business days.
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Delivery times vary based on your location and the selected shipping method. You will receive a tracking number once your order ships.
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Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
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Our dedicated support team is here to help with product inquiries, technical assistance, and any service requests.
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We aim to respond to all customer service emails within 24 hours on business days (Monday to Friday, 9:00 AM – 5:00 PM).
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For technical support or usage questions related to your flashlight, please have your model number ready.
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We use only genuine TOJUMPX parts for all repairs conducted under warranty or paid service.
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Repair times may vary depending on parts availability and the nature of the issue. We will provide an estimated timeline upon receipt of your product.